Business

We have extensive experience in defending the rights of consumers, by proposing various legal actions before Special Courts and Consumer Relations Courts. In the consulting area, the team combines experience and technical expertise to suggest measures and procedures aimed at preventing or mitigating losses to its clients.

In this sense, P&L’s focus is on seeking the satisfaction of its client’s consumer rights, regardless of their nature. The assistance provided by the firm covers a wide range of problems arising from consumer relations, such as:

• Interruption in the supply of essential services, such as water and electricity
• Registration of the consumer’s name in defaulting debtor registries, such as SPC and SERASA
• Flight delays and cancellations or lost luggage
• Refusal to provide medical services or medication by health insurance plans
• Product or service defects
• Unjustified charges
• Compensation for moral damages due to violation of consumer rights

Advice or accompaniment in negotiations, administrative procedures or legal proceedings. Civil liability arising from consumer accidents and defects in products and services. Actions related to health plans. Medical law. Over-indebtedness. Collection actions. Urgent measures in the field of Consumer Law. Other Consumer Law issues.

We provide consulting and representation for our clients in preventive and contentious matters.

PREVENTIVE

Strategic action in the pre-litigation management of conflicts.

Development of creative solutions that avoid disputes or, if they are unavoidable, that put our clients in an advantageous position.

Acting as mediators and conciliators.

Review of complex contractual clauses, including in mergers and acquisitions, private equity and similar operations, to ensure the effectiveness of the contracted provisions in case of dispute.

CONTENTIOUS

Agility, technical knowledge and strategy to conduct litigation in the most effective way for the client.

Extensive experience in higher courts (Supreme Court and Superior Court of Justice) and negotiations with the Public Prosecutor’s Office.